Ask what must remain true when the work changes

Once the normal task is understood, questions about change reveal the requirements that a simple demonstration misses. Use the same fictional record so the discussion stays grounded.

What does the decision apply to?

If a customer approves an offer, identify the edition, optional items and scope concerned. Does changing an address require a new decision? Does changing a deliverable? The business and its advisers determine the meaning; the system needs enough information to implement it consistently.

Who can correct the source?

A document may appear in a portal, a staff tool and an export. Decide which system owns the fact and how a correction reaches the others. If two users change it concurrently, define what becomes visible rather than assuming the latest timestamp always represents the right answer.

What if the result is uncertain?

A timeout may leave the destination state unknown. Ask how staff establish whether the work occurred before trying again. Include the reference, evidence and authority needed for correction. This question is especially useful for invoice issue and other consequential operations.

Who continues when the usual person is absent?

Name an appropriate replacement reviewer and clarify their access. Record what remains outside their authority. A process that silently gives administrators every business decision may pass a demonstration while failing ordinary governance.

Use the answers to refine project planning. The first phase should make the important relationships reviewable, with unresolved matters assigned to someone able to decide them.